Owning and renting - which makes you feel more secure, be it in any context? You have to agree when I say that being more in control makes you reach your objectives and goals quicker. And Kolkata Knight Riders, an IPL cricket team, learnt it the hard way. They have a thriving digital presence on Facebook with years of engaging and interacting with people to build a community. And touching 15 million followers is no joke.
All was good and merry until one day Facebook decided to play God. Facebook claimed to own the audience that the Kolkata Knight Riders created. And KKR were asked to pay Facebook a lump sum for the audience that 'they' built if they wanted to engage further with them!
This was a blow to the team at KKR. This is betrayal they could not cope with. It was a painful yet a much needed breakup. And that was it for KKR to start focusing on audience development that would forever remain with them. No one to rely on, no one to take charge from, just full control of the audience that belongs to them to reach out to when ever they want.
3 factors why publishers find it hard to engage with users
As a part of our audience development efforts, I speak with digital publishers, content creators, editors, bloggers on a daily basis. The only commonality in all these conversations is their constant struggle to engage users.
That’s when I started digging deeper to understand how did publisher land a spot between a rock and a hard place. The three factors sum up this situation -
1. Audience Development: Not Owning Their loyal Following
Chasing traffic, gathering a bag full of optimization tricks, creating fresh content to rank above the peers - somewhere became all in a day’s work for publishers. And, amidst the chaos, publishers failed to achieve the one thing that actually would’ve made a difference today, audience development to build a loyal user base. In their defense, they did strive towards audience development - fans who liked articles on Facebook, hearted their photos on Instagram, retweeted their tweets on Twitter. But, they never really got to own their audience. Simply put, Ownership means - setting up a direct communication channel. Most publishers today have marginal or no ownership of the audience they serve. The absence of which drags down their only chances of ever having a metered paywall. What they own is where they invested their efforts at - Traffic.
With walled gardens pretending to be a friend, majority of the publishers didn't think much about investing in audience development. Those who did and continue to do are now able to sustain themselves better than their peers. Meet Buffer and Guardian - who have been able to convert their users into paying customers and a thriving community. It helped them forge a relationship with their audience that kept their subscription counter ticking.
# Limited Channels for Content Distribution:
This bit is disappointing. Editors work like a beaver on the editorial plans, testing headlines for articles, writing in-depth op-eds, bring in breathtaking facts but all this becomes a wild goose chase when the distribution of content gets limited to Facebook and Google AMPs (Accelerated Mobile Pages). Again going back to the first point, because the audience exists in a pre-packaged form on Facebook and Google, publishers barely make additional distribution efforts.
Knowing that both Facebook and publishers share the same target audience, the same revenue goals, and still treating them as a friend in nothing but a mistake. Publishers have been silently witnessing the algorithm tweaks altering their share of revenue. Study conducted by Parse.ly on 600 publishers said there was a 25% decrease in the referral traffic from Facebook (includes facebook.com and Facebook Instant Articles). Putting all eggs in one basket is not a strategy that you should be building your business on.
# Ad-Blockers and Banner Blindness
These are the average CTR’s for Display Ads on Google Adsense. The average CTR’s on Facebook ads across industries is 0.9%. A number of factors have driven this decline - but all said and done, display ads are hardly a growth area in digital media. More and more publications are considering the subscription route but the movement to a subscription-based yet ad-free model is a model that is yet to evolve.
Audience Development : Own Your Audience And Take Control
Put yourself on the driving seat. It time to stop being bossed around. Start building your audience and reach out to them whenever you want to.
Only when you engage your flybys can you convert them into a loyal user. And for engaging users you need to have a marketing stack that compliments your marketing strategy. With the right marketing stack you can strive for audience development by understand the audience behavior, their interest and then reach out to them with relevant messages. Web push notifications have helped publishers build their audience from day zero and engage with their readers in a jiffy.
Wait, But Why Web Push Notifications?
Chrome first rolled out the web push API in April 2015 and since then businesses - commerce, saas, publishers have flocked towards this channel. Why?
Because web push notifications get delivered in real-time, hence, unlike email, help publishers engage with their users anytime, anywhere. Notifications are interrupting, sure but that’s a topic we will cover another day.
More importantly, unlike the walled gardens, publishers get to own their audience. Own their audience. Engage their audience. Build a real relationship with your readers. Let’s take a deep dive and understand how web push notification is a perfect lead bullet for publishers.
Build and Own Your Subscribers
Subscribing to web push notifications is a matter of one click. No forms, No personal details. Very little friction. The underlying idea is simple - if your visitors find your content valuable, present them with a simple ask - To subscribe to your notifications. They don’t need to necessarily commit - it’s just a click away. Given the notoriety of push notifications, a question that gets asked more than often is, what is the percentage of users who actually subscribe to notifications? The answer usually varies between 3-5%.
For a website with 100K unique monthly visitors, here is how the subscriber growth would look like:
Sounds promising? This is exactly what Pricebaba focused and in less than 18 months have been able to build a push notification subscriber list of over 1Mn.
Solving the Distribution Problem
As your audience starts building you can kick-start engaging them with well-timed personalized notification delivering content that delights them and more importantly, drives repeat traffic to your website. The best part - because you own the audience, you get 100% control on who gets what content.
Web push notifications are like the delivery guys that drop the courier (content) whenever, wherever, and to whoever you want. Web push notifications get an average click rate of 11-12%.
So, update users with what’s new on your blog, breaking news, and what not - all in just a few clicks. Push Notifications now contribute up to 20% of the total traffic for publishers - reducing their overall dependency on Facebook and Google. Also, this incremental traffic directly results in incremental ad revenue. Win. Win.
Google and Facebook fortunately or unfortunately are platforms which publishers have to depend on for traffic generation and monetization. As publishers we need to create long term loyalty driving products with the help of newsletters, notifications, other innovations (At Bloomberg|Quint we have a news service on WhatsApp with over 400k subscribers and drives over 7-8 million PVs a month). For publishers in the long run a loyal audience is the only way to have a larger control over traffic and monetization."
- Ankit Dhadda, Head of Marketing and Product, Bloomberg|Quint
How Do Web Push Notifications Operate?
Web push notifications can only be used by websites operating on HTTPS protocols. Currently, these notifications are provided by six browsers:
Chrome Push Notifications: (Notification Delivery Service: Google Cloud Messaging)
Safari Push Notifications: (Notification Delivery Service: Apple Push Notification Service, APNS)
Firefox Push Notifications: (Notification Delivery Service: MDN servers)
Edge Push Notifications: (Notification Delivery Service: Firebase Cloud Messaging)
Opera Push Notifications: (Notification Delivery Service: Firebase Cloud Messaging)
UC Push Notifications: (Notification Delivery Service: Firebase Cloud Messaging)
Whenever a visitor lands on a website, a default browser prompt appears to seek permission for the subscription. The permission prompt contains an “Allow” and a “Block” button with a message quoting - “website domain name” wants to send you notifications. Visitors that hit the Allow button gets added to your subscriber's list and become a consented receiver of site's notifications. You can go through the checklist, to see optimum results, before pushing out notifications
For Chrome and FireFox, developers are required to register service workers on the browsers to ensure the notification smoothly gets delivered to the subscriber. Safari uses web push IDs as it does not support service workers.
Understanding The Anatomy of a Push Notification
Web push notifications are clickable pop-up messages that are shown on a device/desktop. These carry a full-blown package of information that comprises of a:
Title: One-liner that contains the prime message of the notification. A title (in Bolded format) is present at the top of a notification.
Description: A description sits just below the title. It provides informative support to the title which can’t be too long.
Call to Action Buttons: CTAs are located at the bottom. There can be at max. two CTAs per notification. Chrome is the only browser that supports a CTA, whereas, Firefox and Safari are yet to provide the feature.
Landing Page: CTAs provide the service of carrying the subscriber to a specific page called the landing page. The landing page link gets embedded in a CTA that only displays an action-triggering message like- “Grab The Free Guide” or “10% Off for YOU”
Banner Image: Web push notifications can have a banner image to make it look more attractive and visually engaging. These images can assist a notification carry as much 189% more information.
Icon: To make a notification gain more traction, a bell-shaped icon (by default) is used at the top-left corner. To build a better brand image and trigger emotions, publishers can use their logo. It also enhances the chances of getting recognized whenever a notification is pushed by you.
Just like web push notifications, email, app push and SMS also help you own your audience.