Koovs went from 0 to 100K+ Subscribers after implementing Web Push Notifications

28%
Increase in Time Spent
25%
Increase in average cart value
100K
Subscribers in less than 6 weeks
All Case Studies
Key Highlights :
  • 15X CTR as compared to Email
  • 12% decrease in bounce rate of repeat users
  • Overall boost in sales
Objective :
  • Increased User Engagement
  • Building Loyal Subscribers
Koovs logo
Industry : Ecommerce

About

Koovs.com is an online store for western fashion - catering to menswear, womenswear, footwear, accessories, jewellery and beauty products. Koovs has it’s offices in London and India, and collaborates with international designers. They also have an exclusive and private collection designed in London which launches a new trend every 30 days. Koovs provides credible international brands along with its own range of clothing and accessories.
Challenges
As per SimilarWeb, Koovs attracts over 3.5Mn users per month and hence user engagement has always been a key priority for the marketing team. Desktop continued to contribute significant traffic while the only means of communication with those users was via Email or SMS. This not only limited their ability to engage with users but also, these channels itself triggered limited responses. In the context of Mobile web, user engagement was even more daunting!

Solution

Koovs team drilled down their communication and identified web push notifications as the preferred channel for user communication and decided to use iZooto's user engagement platform for the same.
iZooto's feature of sending notifications on desktop and mobile have helped us in reaching the audience and led to an overall increase in sales.
rajat Khullar, Marketing Manager, Koovs
- Rajat Khullar Marketing Manager, Koovs
Koovs choose a 3-tiered planned approach:
  • Build Loyal Subscribers
  • Users visiting Koovs.com on Mobile and Desktop were prompted to subscribe.
  • Clear and Targeted Communication
  • Notifications with clear call to actions were sent to users.
  • Analyze campaigns and tweak communication accordingly
  • See which campaign worked best and why. Also, audiences were segmented to trigger better responses.
Banner notification of Koovs

Results

Koovs made use of their progressive web app and sent web push notifications through iZooto and received tremendous results. With iZooto's 1-Click Solution, Koovs started converting their web traffic into subscribers. Subscriber base shot up from 0 to more than 100K subscribers in less than 6 weeks. They were able to send relevant time based notifications, hence increasing user engagement.
With new features and API coming in, we will be able to create Custom Audiences and utilize segmentation to drive efficiencies from the platform.
Saurabh Kapoor, Digital Head, Koovs
Saurabh Kapoor ,Head Digital, Koovs